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Refund and Returns Policy for Lucky Dave’s

Last updated: July 22, 2025

Introduction

At Lucky Dave’s (https://www.luckydaves.com), we strive to ensure your satisfaction with every purchase. This Returns and Refunds Policy outlines the process for returning products and requesting refunds. By making a purchase from our website, you agree to the terms of this policy. This policy complies with applicable consumer protection laws, including the EU Consumer Rights Directive for EU residents, the California Consumer Privacy Act (CCPA), and other relevant regulations worldwide.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: The item must be returned within 30 days of delivery for most products, unless otherwise specified. For EU customers, you have a 14-day statutory right of withdrawal (cooling-off period) starting from the day you receive the item, as required by the EU Consumer Rights Directive.

  • Condition: The item must be unused, in its original condition, with all tags, packaging, and accessories included. Items that are damaged, used, altered, or not in resalable condition may not be eligible for a return or refund.

  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.

  • Eligible Products: Most products purchased from Lucky Dave’s are eligible for return, except for:

    • Personalized or custom-made items, unless defective.

    • Perishable goods (e.g., food, flowers).

    • Gift cards or digital products, unless defective or not as described.

    • Items marked as “final sale” or “non-returnable” at the time of purchase.

Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at admin@luckydaves.com within the applicable return period (30 days or 14 days for EU customers) to request a return. Include your order number, item details, and reason for the return.

  2. Return Instructions: We will provide return shipping instructions, including the return address, upon request. Items returned without prior notification may not be accepted.

  3. Ship the Item: Package the item securely in its original packaging and ship it to the provided return address. We strongly recommend using a trackable shipping method to avoid disputes over lost returns, as we are not responsible for items lost during return shipping. You are responsible for return shipping costs, unless the return is due to our error (e.g., defective or incorrect item), in which case we will cover reasonable shipping costs.

  4. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets eligibility criteria. We reserve the right to refuse returns that do not comply with this policy.

Refund Process

If your return is approved, we will process your refund as follows:

  • Restocking Fee: A $39 restocking fee will be deducted from the refund amount for all returns, except for returns due to our error (e.g., defective or incorrect items) or EU customers exercising their statutory right of withdrawal (where prohibited by law).

  • Refund Amount: Refunds will be issued for the original purchase price of the item, minus the $39 restocking fee (if applicable) and excluding original shipping costs (unless the return is due to our error). For EU customers exercising their statutory right of withdrawal, we will refund the full purchase price, including standard shipping costs, without a restocking fee, as required by law.

  • Method of Refund: Refunds will be issued to the original payment method via our payment processor, Instapay (see their privacy policy at https://instapaynow.com/privacy-policy/). If the original payment method is unavailable, we may issue a store credit at our discretion.

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and approve the returned item. It may take additional time for the refund to appear in your account, depending on your payment provider.

  • Non-Refundable Items: Shipping fees, gift wrapping fees, or other service fees are non-refundable unless the return is due to our error.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at admin@luckydaves.com within 7 days of delivery. Provide your order number, a description of the issue, and photos of the item (if applicable). We will:

  • Arrange a return or replacement at no cost to you, including shipping, with no restocking fee.

  • Issue a full refund or send a replacement item, at your preference, subject to availability.

  • For EU customers, comply with the statutory warranty of conformity, which guarantees your right to a repair, replacement, or refund for defective goods within two years of delivery, as required by EU law.

Statutory Rights for EU Customers

If you are located in the European Union, you have a statutory right of withdrawal under the EU Consumer Rights Directive. You may return most items within 14 days of delivery for any reason, without needing to provide a justification. To exercise this right:

  • Notify us at admin@luckydaves.com within 14 days of receiving the item, stating your intent to withdraw.

  • Return the item within 14 days of your notification, in its original condition, using a trackable shipping method to avoid disputes over lost returns.

  • We will refund the full purchase price, including standard shipping costs, within 14 days of receiving the returned item, without a restocking fee, provided it meets eligibility criteria. This right does not apply to excluded items (e.g., personalized goods, perishable items) as outlined above.

California Consumer Rights

For California residents, this policy complies with the California Consumer Privacy Act (CCPA) and other state consumer protection laws. You have the right to clear and transparent information about our refund practices. If you believe we have not adhered to this policy, you may contact us or file a complaint with the California Attorney General.

International Returns

For customers outside the U.S. and EU, return eligibility and processes follow the same 30-day timeframe and conditions outlined above, unless local laws provide additional rights. You are responsible for return shipping costs, the $39 restocking fee (if applicable), and any customs duties or taxes, unless the return is due to our error. We strongly recommend using a trackable shipping method to avoid disputes over lost returns, as we are not responsible for items lost during return shipping.

Non-Returnable Items and Exceptions

Certain items are non-returnable unless defective or not as described:

  • Personalized or custom-made items.

  • Perishable goods.

  • Gift cards or digital products.

  • Final sale or clearance items clearly marked as non-returnable.

We reserve the right to refuse returns that do not comply with this policy or are deemed fraudulent or abusive.

Cancellations

You may cancel your order before it ships by contacting us at admin@luckydaves.com. If the order has already shipped, you must follow the return process above, including the $39 restocking fee (if applicable). Refunds for canceled orders will be issued to the original payment method within 7-10 business days.

Limitation of Liability

To the fullest extent permitted by law, Lucky Dave’s, its affiliates, and service providers (including Instapay and Mailchimp) shall not be liable for any indirect, incidental, consequential, or punitive damages arising from returns, refunds, or related issues, except where such liability results from our gross negligence or willful misconduct. We are not responsible for return shipping costs (except for defective or incorrect items), the restocking fee (where applicable), items lost during return shipping, or delays caused by third-party carriers or payment processors. Your use of our website and purchase of our products are at your own risk.

Changes to This Policy

We may update this Returns and Refunds Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website. The “Last updated” date at the top of this policy indicates when it was last revised.

Contact Us

For questions, concerns, or to initiate a return, contact us at:

Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection laws, including the EU Consumer Rights Directive, U.S. federal and state laws, or other local regulations. If any part of this policy is found to be unenforceable, the remaining provisions will remain in effect.